At Mythic Quest, we strive to ensure our members are fully satisfied with their gaming experience. If you are not completely satisfied with your purchase, please review our refund policy below: 1. Eligibility for Refunds: Refunds are available for purchases made through the Mythic Quest website or official events. Refunds can only be processed if the request is made within 30 days of purchase. After this period, we are unable to offer a refund. 2. Conditions for Refund: To be eligible for a refund, the product must be unused, unopened, and in its original condition. For digital products, such as downloadable content or exclusive online access, refunds will only be provided if the content has not been accessed or downloaded. 3. How to Request a Refund: To request a refund, please contact our customer support team at [email protected]. Provide your order number, a brief description of the issue, and the reason for the refund request. We may ask for additional details, such as photos or videos, to assess the situation. 4. Refund Processing Time: Once your refund request is approved, it may take 5-10 business days for the refund to be processed and for the funds to be returned to your original payment method. Please note that depending on your bank or payment provider, the refund may take longer to appear in your account. 5. Exceptions to the Refund Policy: Please note that certain items are not eligible for a refund, including: Custom or personalized products Opened or used game sets Digital products that have been downloaded or accessed Event tickets or memberships once the event has occurred 6. Exchanges: If you receive a damaged or defective product, please contact us immediately, and we will arrange an exchange or replacement at no additional cost. We are committed to ensuring that your experience with Mythic Quest is enjoyable, and we appreciate your understanding of our refund policy. If you have any further questions, feel free to reach out to our customer support team.
